1. Check your tracking information.
For standard shipping - here (or in your national post website)
For DHL Express - here
2. Determine what the problem is, and contact
the proper people to find your package.
If your tracking information says
“Unsuccessful Delivery”:
- A courier likely tried to deliver your
WoodWe cover to your indicated address, but he/she failed to find you at your
address.
- To find your package, you will need
to call your local/national post office and provide your tracking code.
- The post office staff will
help you to identify where your package is located, and either set up another
time to deliver or tell you where to pick it up.
If your tracking information says
“The item is returned to sender”
- We will reship a new product via Priority Standard Shipping (±5-10 working days).
3. If you did not receive your package for more than 35 days
We will reship a new product via DHL Express Shipping (1-3 working days).
4. Your product is lost in transition
We will reship a new product via Priority Standard Shipping (±5-10 working days).